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Frequently Asked Questions
FAQ's for Online Store
Is the eyewear you are selling online authentic?

Yes, we ONLY sell 100% authentic eyewear from the same reputable manufactures/designers we sell at our brick-and-mortar Shoppe in Richmond, Virginia’s historic Carytown.

I cannot find what I want online, what now?

The eyewear we offer online is only a fraction of what is available. If there is a product/model you need that you can’t find online, please call our brick-and-mortar store during business hours at: (804) 353-7665.

Can I order just the frame?

Yes, you can only buy all eyewear as displayed. We do not handle  prescription lenses for online orders. However if you buy the frame online and visit our store in Carytown we will add prescription lenses. Some  frames come with lenses, such as sunglasses.

How do I get a prescription for glasses?

If you live in the Richmond, Virginia area, you can get a prescription from the eye-doctor’s office located above our brick-and-mortar store in historic Carytown. (Visit

Alternatively, visit your local optometrist or ophthalmologist to supply you with prescription lenses.

If I made a mistake with my order, what should I do?

If you make a mistake on your order, please call Carytown Optical immediately so we can rectify your order.

What if I need to change my order?

We process orders promptly, so please notify us with any changes as soon as you know you need to make them! We’ll do our best to accommodate any timely changes to your order. Call us at: (804) 353-7665 during business hours.

Do you deliver worldwide?

Yes, we deliver around the globe; see our Shipping & Return Policy.

What happens if my glasses are damaged or lost during shipment?

All our glasses are shipped fully insured.

General FAQ's
How often should I have my eyes tested?

Have your eyes tested at least every 2 years to detect underlying health problems with your eyes as well as changes in your vision. Visit your optometrist if you are experiencing any vision problems.

What is the maximum strength of prescription you can fill?

We fill prescriptions with cylinder limits up to -4.00 and sphere limits between -10.00 to +8.00. Please call us during normal shop hours at (804) 353-7665 if you have a stronger prescription.

Do you accept insurance as payment for my eyeglasses?

We don’t bill insurance providers directly, but you can use your receipt when applying for reimbursement.

Can I use my contact lens prescription to order glasses?

No, the prescriptions for contact lenses are different from those for glasses.

Can I use my contact lens prescription to order glasses?

No, the prescriptions for contact lenses are different from those for glasses.

Can I add prescription lenses to sunglasses?

Yes, we can add prescription lenses to any of our sunglasses.

Are the lenses included with sunglasses?

Yes, you will receive the original lenses with your sunglass purchase as displayed on our website.

How do I choose the right size frame for my face?

Please visit our Frame Selection help page – click here. For your convenience, we include the eyewear size measurements on the product details pages for each frame. If you need more info, call us during business hours and one of our trained opticians will gladly assist you.

Which eyewear frame suits my face shape?

One rule of thumb is to always contrast the shape of your face with the shape of your eyewear. Also visit our Frame Selection Page – click here.